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Wholesale Troubleshooting

Use this guide when a wholesale action is blocked or the numbers on a page do not look correct.

I cannot create more companies, tiers, catalog rules, drafts, or invoices​

The action may be blocked by the current plan. Open Wholesale Usage to review the current limit and usage count.

If the merchant is below the limit, check whether the teammate has the right dashboard access for that area.

A catalog product cannot be added​

The product must already exist in the store catalog. Wholesale catalog rules do not create standalone products.

A company cannot be assigned to a pricing tier​

Confirm that the tier is available in the same store and that the company should qualify for that discount group.

A draft should not be invoiced yet​

Check that:

  • The company exists.
  • The buyer has accepted the quote.
  • The amount matches the agreed commercial terms.
  • The purchase order number is captured when required.
  • The buyer has enough available credit for the order.
  • The invoice limit for the plan has not been reached.

A payment is rejected​

Payments must be greater than zero and cannot exceed the remaining invoice balance.

Available credit looks lower than expected​

Available credit is reduced by unpaid invoices. Check open invoices for the company and review payment history.

A draft is not changing available credit​

Drafts are working documents. Credit visibility focuses on invoiced balances and received payments.

Payments are not showing in online payment providers​

Wholesale payment logging is receipt tracking for money collected outside the app. It does not create an online checkout session or automatically reconcile bank deposits.