Merchant Guide
The merchant guide explains how store owners, managers, and operators use eshopOS to run daily commerce work.
eshopOS gives a merchant one operating workspace for the records that usually become scattered across tools: catalog, inventory, orders, customers, shipping, payments, storefront channels, and integrations.
Who This Guide Is For
- Owners setting up a store, team access, billing, and providers.
- Managers handling products, orders, stock, customers, and fulfillment.
- Operators monitoring shipping, delivery, and daily exceptions.
- Developers supporting a merchant's approved storefronts or integrations.
Main Operating Areas
| Area | Use it for |
|---|---|
| Dashboard | Review store activity and operational status. |
| Catalog | Manage products, variants, and selling details. |
| Inventory | Track available stock and fulfillment locations. |
| Orders | Process purchases from checkout through fulfillment. |
| Customers | Review customer records and order context. |
| Shipping | Configure supported delivery options and provider connections. |
| Payments | Connect supported payment providers and understand payment status. |
| Storefront | Manage customer-facing store behavior and address collection. |
| Developers | Create credentials, webhooks, sandbox runs, logs, and SDK access. |
Before Going Live
Before relying on live operations, confirm:
- products and prices are accurate
- inventory locations and stock are correct
- payment provider setup is complete
- shipping or delivery rules are tested
- staff access matches job responsibilities
- storefront checkout works in live mode
- notification and webhook destinations are correct