Legal Center

Last updated: August 5, 2026

This section is the public legal and trust library for eshopOS. It separates platform terms, merchant responsibilities, privacy commitments, payment boundaries, provider relationships, and controlled due-diligence requests so users can find the exact document they need.

eshopOS is a product and platform operated by Osarian Solutions. Product domains may include eshop-os.com, app.eshop-os.com, docs.eshop-os.com, and other controlled service domains.

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Need	Read
Platform usage rules, account duties, billing, and service boundaries	Terms of Service
How personal data is collected, used, retained, and protected	Privacy Policy
Subscription refunds and merchant-customer return boundaries	Refund and Return Policy
Prohibited products, abuse rules, and enforcement actions	Acceptable Use Policy
Platform subscription billing, merchant payments, payouts, and provider roles	Payments, Payouts, and Subscriptions
Processor terms for merchant customer data	Data Processing Agreement
Public trust badges and control summaries	Compliance Controls
External providers, subprocessors, financial services, and connected platforms	Service Providers, Subprocessors, and Connected Platforms
Controlled security and due-diligence material	Trust and Security Requests

Document groups

Core terms

• Terms of Service: account rules, merchant obligations, platform boundaries, subscriptions, APIs, termination, and incorporated policies.
• Acceptable Use Policy: prohibited activity, restricted business categories, provider-sensitive products, and enforcement.
• Refund and Return Policy: platform subscription refund terms and merchant-customer return responsibilities.

Payments and risk

• Payments, Payouts, and Subscriptions: separates platform subscription charges, customer payments, merchant payouts, provider terms, and currency treatment.
• Acceptable Use Policy: explains high-risk or provider-prohibited activity that may affect payment availability.

Privacy and data

• Privacy Policy: explains personal data collection, use, disclosure, retention, cookies, rights, and connected-platform imports.
• Data Processing Agreement: defines controller/processor roles, data categories, security measures, subprocessors, transfers, breach notice, retention, and assistance.

Trust and service relationships

• Compliance Controls: summarizes public privacy, security, uptime, and payment-boundary controls.
• Service Providers, Subprocessors, and Connected Platforms: separates the operator, subprocessors, financial providers, merchant-enabled platforms, and supporting services by their actual role.
• Trust and Security Requests: explains how qualified organizations can request controlled security and due-diligence material without publishing sensitive operational details.

Responsibility model

eshopOS provides commerce software, dashboards, APIs, storefront tools, integrations, and operational infrastructure. Unless a separate written agreement says otherwise, merchants remain responsible for:

• The products and services they sell.
• Product listings, pricing, customer communications, taxes, and required licenses.
• Customer-sale refunds, chargebacks, fulfillment, delivery issues, and consumer-law obligations.
• Compliance with connected payment, logistics, marketplace, messaging, and infrastructure provider rules.

Contact

For support, legal notices, privacy requests, or abuse reports, contact:

• Email: support@ossarian.com
• Include the account email, store identifier, transaction reference, or other details needed to identify the request.

If an enterprise order form or jurisdiction-specific addendum states a different notice process, that document controls for the covered service.