Terms of Service
Last updated: May 24, 2026
These Terms of Service govern access to and use of eshopOS, a commerce software platform operated by Osarian Solutions.
At a glance
| Topic | Summary |
|---|---|
| Operator | eshopOS is operated by Osarian Solutions. The product name does not create a separate legal entity. |
| Merchant role | Merchants remain responsible for their stores, products, customers, taxes, refunds, and legal compliance. |
| Platform role | eshopOS provides software, infrastructure, dashboards, APIs, storefront tools, and integrations. |
| Payments | Platform subscriptions are separate from merchant-customer payments and payout configuration. |
| Incorporated policies | The Privacy Policy, Acceptable Use Policy, Refund Policy, DPA, and Payments guide may apply. |
1. Agreement to terms
By accessing or using eshopOS, you agree to these Terms of Service and any policies incorporated by reference.
If you do not agree to these terms, you must stop using the platform immediately.
2. Definitions
In these terms:
- "Operator" means Osarian Solutions, the operator of the eshopOS platform.
- "Platform" means eshopOS software, services, websites, APIs, and related tools.
- "Merchant" means the business or individual that creates and operates a store on eshopOS.
- "Customer Data" means data submitted to the platform by or on behalf of the merchant.
3. Legal identity and notices
eshopOS is a product and platform operated by Osarian Solutions. Official support and legal notices may be sent to support@ossarian.com unless a separate written agreement provides a different notice address.
Our public operator domain is ossarian.com. Product and service domains may use eshop-os.com, app.eshop-os.com, docs.eshop-os.com, status.eshop-os.com, and other controlled service domains.
Legal, billing, abuse, security, and privacy notices must include the relevant account email, store identifier, transaction reference, or other information needed to identify the request.
4. Eligibility and account security
You must have legal capacity to enter a binding agreement and operate lawfully in your jurisdiction.
You must provide accurate registration information and keep account details current. You are responsible for account security, including passwords, authenticator codes, API credentials, staff access, and connected-provider credentials.
Notify us promptly if you suspect unauthorized access or compromise.
5. Merchant obligations
You are the merchant of record for your store and remain responsible for catalog content, pricing, customer communications, taxes, and applicable legal compliance.
Merchants must:
- Provide lawful, accurate, and non-misleading product information.
- Honor valid customer orders, refunds, and local consumer obligations.
- Maintain required licenses, permits, tax registrations, and regulatory filings.
- Comply with applicable payment, logistics, marketplace, messaging, and infrastructure provider rules.
6. What eshopOS is not
eshopOS provides commerce software and operational infrastructure. Unless a separate written agreement expressly says otherwise, eshopOS is not the merchant of record, seller, bank, payment processor, acquiring bank, money transmitter, e-money issuer, wallet provider, escrow agent, insurer, tax adviser, accountant, law firm, logistics carrier, fulfillment provider, marketplace seller, or card network for goods or services sold by merchants.
We do not:
- Hold customer funds as deposits.
- Guarantee payout timing, exchange rates, reversal outcomes, processor availability, or financial partner approvals.
- Take title to merchant goods.
- Ship merchant products or guarantee product quality.
- Become a party to merchant-customer sales.
Platform reports, tax labels, analytics, and automation outputs are operational tools, not legal, tax, accounting, financial, or compliance advice.
7. Prohibited activities
You must not use the platform for illegal, abusive, or fraudulent conduct, including:
- Selling prohibited goods or services.
- Attempting unauthorized access, scraping, or system abuse.
- Infringing intellectual property rights.
- Uploading malicious code or engaging in payment fraud.
- Using public listings, posts, comments, reactions, or profiles for spam, scams, harassment, impersonation, fake engagement, unsafe claims, or repeated abuse.
- Violating the Acceptable Use Policy or provider rules that apply to connected services.
8. Payment terms
Subscriptions and platform fees are billed in advance and are generally non-refundable except where required by law or explicitly stated.
You authorize eshopOS, Osarian Solutions, and connected payment providers to charge fees due under your selected plan.
Platform subscription billing is separate from merchant-customer transactions, settlement accounts, and payout configuration. Additional billing, payout, settlement, currency, and provider-boundary terms are described in Payments, Payouts, and Subscriptions.
9. Intellectual property
eshopOS and its licensors own the platform, including software, trademarks, documentation, and service design.
You retain ownership of your content and grant us a limited license to host and process it to deliver the services. Feedback you submit may be used to improve products and services.
10. APIs, SDKs, and connected services
Use of APIs and SDKs must comply with published limits, security requirements, and documentation.
You must:
- Keep secret keys private and rotate credentials regularly.
- Not circumvent rate limits or abuse webhook infrastructure.
- Accept responsibility for applications you build on top of the platform.
- Confirm that you have authority to connect external commerce, payment, logistics, marketplace, or messaging accounts.
When you connect an external service, you instruct eshopOS to request the scopes shown in the connection flow and process the resulting data for store setup, migration, synchronization, reporting, and service delivery.
11. Security incidents
If we identify a material security incident affecting your data, we will investigate and notify you as required by law and contract.
You agree to cooperate in remediation and follow credential rotation and access-hardening guidance.
12. Service availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance windows, third-party outages, and events beyond our control may affect availability.
The hosted platform operates against a 99.9% monthly uptime target for covered public services. Unless explicitly stated, no SLA credits are owed for outages caused by customer systems or third-party dependencies.
13. Beta and preview features
Beta features may change, be discontinued, or contain defects. They are provided "as is" unless otherwise stated and may be excluded from production guarantees.
14. Limitation of liability
To the maximum extent permitted by law, eshopOS is not liable for indirect, incidental, special, consequential, or punitive damages.
Our aggregate liability for claims related to the service is limited to fees paid by you for the relevant service period, unless law requires otherwise.
15. Indemnification
You agree to defend, indemnify, and hold harmless eshopOS from claims arising out of your products, operations, violations of law, or breach of these terms.
16. Termination
You may terminate your account at any time. We may suspend or terminate access for breach, abuse, security risk, provider requirement, or legal requirement.
Termination does not remove obligations that by nature survive termination, including payment obligations already incurred.
17. Dispute resolution
Before filing formal claims, the parties agree to attempt good-faith resolution by notice and discussion.
Disputes are governed by the law and venue stated in your service order or, if none is specified, by the governing law disclosed in the applicable legal notice or order form.
18. International compliance
You are responsible for complying with trade controls, sanctions, anti-money-laundering obligations, and local consumer laws applicable to your business.
You must not use the platform where prohibited by applicable export or sanctions rules.
19. Changes to terms
We may update these terms to reflect legal, technical, or product changes. Material updates will be communicated through the platform or by email. Continued use after the effective date constitutes acceptance.